300+ offline service locations nationwide, 1-year full hardware warranty, 2-year core module warranty, lifetime free software upgrades, remote + on-site dual protection.
Technical hotline + remote diagnosis + on-site service + warranty repair, full-chain worry-free.
198-0328-6688 (WeChat same number), year-round engineer on rotation, response within 30 minutes.
Hardware devices support remote diagnosis, SaaS system provides cloud-side automatic anomaly monitoring and auto-repair.
1-year full hardware warranty, 2-year core module warranty, free repair for non-human damage during warranty period.
SaaS system lifetime free upgrades, new features and security patches automatically deployed, no manual operation needed.
Differentiated response speeds based on issue priority to ensure core business continuity.
Below are the most commonly asked questions from customers, click to see detailed answers.
Gates and other hardware come with detailed installation videos, wiring diagrams, and manuals. On-site installation service is available in some areas - please consult customer service when ordering and pay additional on-site installation fees. Self-service kiosks are plug-and-play, just follow the guide.
MINKE uses SaaS cloud mode - no need for you to build servers or databases. After signing the contract, we will activate your cloud account and channel permissions, and you can be online in 1-2 days while hardware is simultaneously调试.
Please call technical hotline 198-0328-6688 or add WeChat to describe the situation. Engineers will first locate the problem through remote diagnosis. If it cannot be resolved remotely, an engineer from the nearest service location will be arranged for on-site handling; free repair or replacement during warranty period for non-human damage.
Yes. After the warranty expires, hardware can be repaired at cost, or you can sign an annual service package (including regular inspections + on-demand repairs + priority spare parts supply). Software continues to enjoy lifetime free upgrades.
We provide "Peak Season Special Support Service" for National Day, Spring Festival, ice/snow season, summer peak and other high-traffic periods. We can provide on-site engineers, additional backup equipment, and 24/7 special duty monitoring. Contact your sales consultant for details.
For overseas projects, we provide remote 24/7 English customer service support, video conference remote training, international express for spare parts, and on-site support from local partner service teams. Please contact overseas sales for details.
Yes. We provide standard video tutorials + online training sessions (Tencent Meeting / Feishu), supporting Chinese, English, and Russian. Large projects can schedule on-site training.
Data is stored on mainstream cloud providers like Alibaba Cloud / Tencent Cloud, using encrypted transmission, off-site multi-backup, and automatic snapshots; compliant with security certification requirements, customers can download data export backups.
24/7 Hotline: 198-0328-6688 · Email: lab@zos.cc